If your product is defective, immediately let our staff know and we'll send you a replacement.
We are unable to accept free returns on retailer purchases, incorrectly purchased products, products damaged due to customer error, non-damaged items, change of mind, and items that have been delivered incorrectly.
Returns to USA wearhouse are possible only if you helmet was delivered by FedEx and sent from America to you for the Beanie & Plain Polo Helmets, Customer pays postage . All other helmet need to be returned to Australia for a refund and the postage cost is the buyers responsibility For the German helmets and the rest, it will be up to you to return to Australia at your expense .
We offer a 30-day, no-hassle refund policy. If you aren't completely satisfied with your purchase, simply send the product back and we'll promptly refund your money.
If you cancel your purchase within 24-hours, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you.
It is your responsibility to pay any shipping costs when returning a product. These costs are nonrefundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it.
The time it takes for your exchanged product to reach you will largely vary on your location.
Should the item you return be over $75, we strongly encourage you to use a trackable shipping service or shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item(s).
Sadly, we do not offer refunds on sale items. Only regularly priced items are refundable.
Should you need more information about our refund policy, please reach out to us by using this contact form. Our customer service reps are available 24/7 to assist you.
BEANIE & POLO HELMETS 10 DAYS USA
ALL OTHER MODELS 20 to 40 days
Once our team processes your order within 1-2 business days, expect to get it within 7-10 business days, USA warehouse dispatch, only the Beanie and Polo Helmets are dispatched from the US wearhouse all other model have a 20 to 40 days delivery, after purchase, international orders depending on customs clearance. deliveries may be a bit slower in the UK, Australia, and New Zealand. Almost all , Europe and Asian customers will experience longer ship times.