Q: How do I check my order?
A: Upon placing your order, please allow us up to 5 business days to have your order processed. Our fulfillment centers pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification via email. To get you tracking number, simply send us a email at firstname.lastname@example.org. if you did not receive any updates on your order, please contact us immediately and we will further investigate for you.
Q: How long does shipping take?
A: Please allow up to 1 week for your order to be processed, and an additional 3 days to be shipped out. Our fulfilment centers are located around the world. For domestic orders in the United States, it will normally take about 10-20 Business days. For international orders, Please allow up to 15-25 days.
Q: Why does shipping take so long?
A: Since we have a close relationships with our suppliers to ship directly to the customer we are able to give you the best deals and fairly lower prices than our competitors. The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.
Q: I ordered two products, but have received only one..... what's happening?
A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.
Q: Do you ship internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. Then your credit card information will be purged
Q: How do I order on your website?
A: Simply find the product you like and click the 'Add to cart' button. Fill in your shipping and billing information and We will have your order shipped to you as soon possible!
Q: Do you provide a quality guarantee for all products being sold?
A: Yes! Absolutely, if you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure the best shopping experience for our customers. you can simply contact us and we will get it addressed!
Q: How can I get in contact with you?
A: We handle customer service through email. Send us an email at email@example.com with any questions or concerns that you have.
Q: Do you offer a refund if i don't like the product?
A: Visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ. please contact us and we will get back to you as soon as possible.